Open to opportunities

Lizzy Haksteen

@lizzyhaksteen

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Dedicated RG Analyst with extensive customer service experience.

Netherlands

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills while promoting responsible gaming practices in a supportive and innovative environment.

My name is Lizzy, and I am a 21-year-old professional with a diverse background in the casino industry. Since I was 18, I have gained extensive experience working in various roles, including customer service and account analysis. My journey has allowed me to develop a strong understanding of responsible gaming practices and customer engagement.

I thrive in dynamic environments and enjoy applying my skills across different areas. My adaptability and enthusiasm for learning have enabled me to excel in roles such as Online Game Presenter and Responsible Gaming Analyst. I am passionate about contributing to a positive customer experience while ensuring compliance with industry standards.

Experience

Work history, roles, and key accomplishments

TOTO Customer Contact

Nederlandse Loterij

Oct 2024 - Present (10 months)

Managed customer contacts for TOTO, providing support and information. Ensured efficient and effective communication with clients.

Customer Support Communication Support Information Management Problem Solving

Responsible Gaming Analyst

LeoVegas

Jun 2024 - Present (1 year 2 months)

Analyzed accounts and ensured compliance with responsible gaming regulations. Contributed to maintaining a safe and fair gaming environment.

Data Analysis Compliance Account Management Risk Assessment

Customer Service Experience Agent

ComeOn! Group

Jan 2024 - Present (1 year 7 months)

Served as a Customer Service Experience Agent, addressing customer inquiries and resolving complex issues. Focused on enhancing the overall customer experience.

Customer Service Customer Experience Communication Problem Solving

Online Game Presenter

Holland Casino

Jun 2023 - Present (2 years 2 months)

Presented online games, interacting with a diverse audience and maintaining an engaging atmosphere. Enhanced customer service skills within the casino industry.

Online Gaming Customer Service Presentation Communication Entertainment

Online Game Presenter

Evolution

Dec 2022 - Present (2 years 8 months)

Worked as an Online Game Presenter, engaging with players and managing live game sessions. Developed strong communication and presentation skills in a fast-paced environment.

Live Streaming Communication

Catering, Horeca

Freelance

Jan 2022 - Present (3 years 7 months)

Provided catering and hospitality services on a freelance basis. Managed various events and ensured high levels of customer satisfaction.

Catering Hospitality Event Management Customer Service Food Preparation

Callcenter Agent

Teleperformance

Jan 2022 - Present (3 years 7 months)

Provided customer service for GGD, handling inquiries and resolving issues remotely. Gained experience in call center operations and customer support.

Customer Service Remote Work Call Center Operations Problem Solving Communication