Michelle Engelbarts
@michelleengelbarts
Compliance and customer support professional skilled in verification and risk prevention.
NetherlandsWhat I'm looking for
I am a compliance and customer support professional with hands-on experience in KYC/AML verification, fraud prevention, and client communication across remote and in-person settings. I have supported verification workflows, reviewed identity and address documents, and guided customers through verification procedures while ensuring adherence to local laws and internal compliance policies.
Previously, I worked in customer support and social care roles where I managed live chats and social media, developed action plans for young adults, handled administrative reporting for municipalities, and provided direct assistance in residential and refugee settings. I combine strong organizational and administrative skills with a focus on client guidance, risk awareness, and continuous professional development in nutrition and wellness.
Experience
Work history, roles, and key accomplishments
Compliance Agent
Bybit
Feb 2024 - Present (1 year 8 months)
Guide customers through KYC/AML verification, verify identity and address documents, and respond to verification inquiries while identifying suspicious activity to prevent fraud and ensure regulatory compliance.
Customer Support Specialist
TRS Detox
May 2022 - Dec 2024 (2 years 7 months)
Managed customer inquiries via live chat and social media, informed customers about products, and handled community engagement across Facebook and Instagram channels.
Social Worker B
HVO Querido
Feb 2020 - Dec 2020 (10 months)
Guided young adults (18–28) through social challenges, developed action plans and reports for the municipality, and coordinated with teams to support client stabilization and housing organization.
Hostess
Freelancer Hospitality
Sep 2014 - Apr 2020 (5 years 7 months)
Performed hospitality hostess duties across events and venues, welcoming guests, coordinating front-of-house activities, and supporting event logistics.
Residential Counselor
Refugee Camp
Jun 2019 - Jan 2020 (7 months)
Provided direct assistance and administrative support to refugees, organized events, and mediated conflicts to maintain a safe and structured residential environment.
Education
Degrees, certifications, and relevant coursework
The Nutrition Academy
Functional Nutritionist (course), Functional Nutrition
2023 -
Studying Functional Nutrition through a professional program at The Nutrition Academy.
Academy The Nutrition Academy
Detox Practitioner (course), Detox and Wellness
2025 -
Enrolled in the Detox Practitioner program at the Detox Practitioner Academy.
De Nieuwe Yogaschool
Vinyasa Yoga Teacher Training, Yoga
2015 - 2016
Completed Vinyasa yoga teacher training focusing on sequencing, anatomy, and teaching methodology.
Scholengemeenschap Lelystad
VMBO Kader, Care & Welfare
2004 - 2008
Completed VMBO Kader program focused on care and welfare (Zorg & Welzijn) at VMBO level.
MBO Amersfoort
MBO, Social Work
2010 - 2014
Completed a Social Worker program (MBO level) with practical and administrative experience supporting clients and developing action plans.
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Job categories
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