Liz Cantillo
@lizcantillo
Mission-driven operations leader improving food access for older adults.
United StatesWhat I'm looking for
With over 15 years of experience in operations and program management, I ensure older adults have reliable access to nutritious food and essential support. I lead the development of efficient, scalable operations that strengthen service delivery, enhance program quality, and expand mission impact.
I’ve scaled complex operations to support emergency feeding efforts and strengthened organizational effectiveness through strategic, agile execution. As Director of Operations, I developed operational strategies that increased efficiency by 20%, led a cross-functional team of 25 to complete procurement, production, and distribution of over 1M meals, and maintained 95% vendor satisfaction while securing favorable contract terms. I’ve also overseen a $20 million budget in a program director role and managed a $1M budget while distributing over 500K meals annually, including distributing over 1.2M meals to 18,000 older adults during the Covid-19 pandemic.
I’m passionate about aligning mission and operations to build the systems, partnerships, and processes that help communities thrive and support healthy aging. I bring consistency, compassion, and dignity to service delivery—especially when urgency demands clear, repeatable execution.
Experience
Work history, roles, and key accomplishments
Leads operations at Cityfoods Services, building efficient, scalable operational strategies to strengthen service delivery and food access for older adults.
ASA RISE is a six-month, equity-centered leadership program for emerging leaders of color committed to reshaping the future of aging. Through mentorship, community, and deep engagement with the systems that impact older adults, ASA RISE empowers participants to challenge inequities, shift narratives, and lead transformative change across the aging ecosystem.
• Developed and implemented new operational strategies that increased efficiency by 20%.
• Lead a cross-functional team of 25 employees to successfully complete the procurement, production, and distribution of over 1M meals.
• Maintained 95% vendor satisfaction and secured favorable contract terms, resulting in efficient operations and reduced costs.
• Played a key role in strategic planning effor
• Established and maintained relationships with key stakeholders, resulting in an increase in partnerships and collaborations.
• Oversaw a $20 million budget, analyzing expenses to reallocate funds, and maximizing program impact within financial constraints.
• Revamped processes, resulting in an increase in efficiency, driving enhanced operational performance and financial savings.
Operations Manager (July 2015- Present)
Office Manager (July 2010- July 2015)
• Led the implementation of operational improvement, resulting in an increase in scalability, agility, and efficiency, leading to streamlined processes and enhanced competitiveness.
• Managed a $1M budget and successfully distributed over 500K meals annually.
• Achieved 95% employee retention by implementing team-build
Education
Degrees, certifications, and relevant coursework
Queens College
BA, Psychology
2007 - 2012
Queens College
Bachelor of Arts, Psychology
2007 - 2012
Earned a BA in Psychology from Queens College between 2007 and 2012.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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