Open to opportunities

Lizalyn Haspila

@lizalynhaspila

I’m a BPO Team Leader with 9+ years in collections, data management, and client relations—focused on accurate, proactive support.

Philippines

Message

What I'm looking for

I’m seeking a remote-friendly BPO role where I can lead teams, improve recovery and service quality through data analysis, and handle collections, customer support, and accurate reporting with strict attention to detail.

I’m a highly organized BPO professional and team leader with over 9 years of experience in administrative support, data management, collections, and client relations. I’m proactive and self-driven, and I’ve been focused on accuracy in filing reports, managing inboxes, and handling sensitive HASPILA correspondence for international operations.

At NV Group Holdings Pty Ltd, I directly managed and coached a team to achieve targets across Collections, Sales, Dispute Resolution, and Retention. I analyze team performance data to implement strategies that improved recovery rates, and I resolve complex escalations efficiently while maintaining strict adherence to company protocols.

Before that, I strengthened my customer service and technical troubleshooting foundation at Foundever by addressing customer issues with high efficiency, using tools like intermediate Excel and basic PowerBI, SAP, and various CRM tools. Earlier, at Absolute Sales Corp., I handled meticulous electronic filing and encoding of financial data to keep records audit-ready—skills I still rely on every day.

Experience

Work history, roles, and key accomplishments

Team Leader

NV Group Holdings Pty Ltd

Jan 2024 - Mar 2026 (2 years 2 months)

Managed and coached a team across Collections, Sales, Dispute Resolution, and Retention, driving achievement of team targets. Analyzed performance data to improve recovery rates, resolved escalations, and oversaw high-stakes internal and client communications.

Team Leadership Collections Sales Dispute Resolution Customer Retention Process Improvement Performance Analysis Escalations

Collections Agent

NV Group Holdings Pty Ltd

Feb 2022 - Dec 2023 (1 year 10 months)

Handled debt recovery negotiations and set up payment arrangements while consistently working toward monthly collection goals. Managed inbox communication, calendar coordination, and electronic filing for accurate administrative records.

Debt Recovery Negotiation Collections Payment Arrangement Setting Inbox Management Calendar Management Electronic Filing Document Collation

Customer Service Agent

Foundever

Feb 2019 - Feb 2022 (3 years)

Provided technical support and resolved customer issues efficiently in a fast-paced virtual environment. Used intermediate Excel and basic Power BI, along with SAP and CRM tools, to analyze data and support collections and retention workflows.

Customer Service Technical Support Power BI SAP CRM Tools Data Analysis Collections Customer Relations Virtual Operations

Accounting Staff

Absolute Sales Corp

Nov 2017 - Jan 2019 (1 year 2 months)

Performed meticulous electronic filing and encoding of financial data to support daily deliveries and agent reports. Organized and collated documents to keep records audit-ready and easily accessible in the document management system.

Electronic Filing Financial Data Encoding Data Management Document Collation Problem Solving