Ammesol Dinglasan

I am a highly motivated, results-oriented collections team leader with over four years of hands-on experience in collections accounts and reinstatement processes. I combine strong analytical thinking with attention to operational needs to drive measurable team performance improvements.

My background includes frontline collections, chat and phone customer engagement, and leading teams by setting clear goals, scheduling work, and coaching for performance. I am proficient with CRM and dialer tools and regularly generate reports and insights for senior management to inform process improvements.

I prioritize compliance, accurate documentation, and timely resolution of customer requests, including calculating outstanding balances and ensuring required proof and forms are complete. I thrive in roles that let me lead teams, solve operational problems, and improve recovery and reinstatement outcomes.