Liza Faraguna

Provide guidance across business services, HR, finance and programs; deliver financial and performance reporting to inform planning, policy and risk management. Lead procurement support, project planning controls, staff mentoring and continuous improvement of WHS to drive member engagement and service delivery.

Led development and delivery of multi-channel engagement and communications, stakeholder feedback activities and events informed by employee survey data, and provided strategic advice on emerging issues to senior management. Created guidance and content to align engagement techniques with industry best practice.

Developed and implemented talent attraction strategies, managed high-volume and specialist recruitment end-to-end, and led DE&I initiatives and recruitment marketing campaigns. Provided hiring manager advice, candidate engagement and mentorship to team members.

Coordinated end-to-end recruitment including advertising, sourcing, screening, probity and reference checks; created social media campaigns and trained new team members while ensuring compliance with legislative requirements.

Provided administrative support for talent acquisition processes and coordinated recruitment activities to support university hiring needs.

Managed recruitment and attraction activities and delivered marketing and engagement initiatives to support workforce needs across the health service.

Delivered front-line customer service and support for NSW Health customers, handling enquiries and administrative tasks to maintain service standards.

Supported HR and executive assistance functions within the Director Workforce team, including HR processes, reporting and administrative support to workforce initiatives.

Provided customer-facing service delivery at Service NSW, handling enquiries, transactions and service information to the public.

Handled customer enquiries and claims support, maintaining service level targets and providing clear communication to policyholders.

Completed business administration traineeship supporting agency administrative and customer service functions.

Provided sales floor assistance, cashiering and customer service to support store operations.

Delivered customer service and transaction support for bank customers, ensuring accuracy and compliance with procedures.

Operated point-of-sale, handled cash and card transactions and provided frontline customer service on the shop floor.

Enrolled in Copywriting Course (enrolled February 2024) to develop advertising copywriting skills.

Grade: Outstanding Achievement Award

Completed Certificate IV in Human Resources in 2019 and awarded Outstanding Achievement Award.

Completed Certificate III in Business Administration in 2011.

Completed Plain English Writing Course in 2011 to improve clear written communication.

Completed Higher School Certificate (HSC) in 2007.