Liwij Wic

Provided technical support to customers via calls, emails, and chats, resolving technical issues and ensuring high customer service satisfaction. Demonstrated leadership skills and managed daily reports, covering various tasks as needed.

Translated multiple German literary works, including short stories and poems, into Arabic for publication. These included pieces by notable authors like Peter Bichsel, Heinrich Heine, Heinrich Böll, and Siegfried Lenz, as well as a novel by Raphaela Edelbauer.

Applied teamwork and problem-solving skills to address guest issues and improve satisfaction. Conducted daily courtesy calls and weekly GSI assessments, utilizing computer skills in Word and Excel for reporting and analysis.

Maintained active communication with guests, performing daily courtesy calls and rounds to ensure their needs were met. Handled guest complaints and emails, contributing to overall guest satisfaction and positive experiences.

Served as a primary point of contact for guests, actively communicating and addressing their requests and complaints via email and in person. Conducted rounds, made courtesy calls, collected feedback, and managed daily reports to ensure high levels of guest satisfaction.

Managed front desk operations, including guest check-in and check-out processes, email correspondence, and handling VIP guest needs. Ensured guest satisfaction by arranging amenities, resolving complaints, inspecting rooms, and maintaining accurate daily reports.

Grade: 3.55/4.0

Studied Linguistics and Translation with a focus on German and Spanish as a second language. Achieved an overall GPA of 3.55 out of 4.0.