Open to opportunities

Alaa Khaled

@alaakhaled

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Translator and Customer Service Team Leader fluent in Arabic, German, and French.

Egypt

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What I'm looking for

I seek a role that values language skills and offers growth opportunities in translation and customer service.

I am a dedicated translator and customer service team leader with over three years of experience in translating visual content across multiple languages, including Arabic, German, and French. My journey began with a strong foundation in languages, culminating in a BA in Languages and Translation from Al-Azhar University. Currently, I am pursuing my MA in Translation Studies at Suez Canal University, focusing on the intricate dynamics of translation between German and French.

Throughout my career, I have had the privilege of working on significant projects, including translating for the FIFA World Cup and various historical series that have reached audiences through platforms like ZDF and YouTube. My freelance work with Al Maha Art Production Company has allowed me to hone my skills in translating both dramatic content and motivational songs, enriching my understanding of cultural nuances and audience engagement.

In addition to my translation work, I have four years of experience teaching German to non-native speakers, which has further deepened my appreciation for language and communication. I thrive in collaborative environments and am passionate about leveraging my skills to enhance customer experiences while fostering a love for languages.

Experience

Work history, roles, and key accomplishments

Team Leader

Concentrix

Led a team handling German, French, and Arabic communications, ensuring high-quality customer service delivery. Managed daily operations and facilitated effective multilingual interactions within the team.

Team Leadership Customer Service German French Arabic Problem Solving Team Management

Freelance Translator

Al Maha Art Production Company

Jan 2019 - Present (6 years 5 months)

Translated German series and films into Arabic for platforms like ZDF, YouTube, and Akoam, encompassing historical and fictional genres. Provided journalistic translations for the FIFA World Cup, covering German-speaking teams for an Egyptian news platform. Additionally, translated various historical series and motivational songs between Arabic and German.

Journalistic Translation German Arabic CAT Tools Localization

Education

Degrees, certifications, and relevant coursework

Suez Canal University

Master of Arts, Translation Studies (German)

Currently pursuing a Master of Arts in Translation Studies with a focus on German. Engaged in a research project investigating the impact of translation between German and French.

Al-alsoun

Diploma, Translation (German Language)

Grade: Excellent overall grade and first class honours

Completed a Diploma in Translation with a specialization in German Language. Achieved an excellent overall grade and graduated with first-class honors.

Al-Azhar University

Bachelor of Arts, Languages and Translation (German)

Earned a Bachelor of Arts in Languages and Translation, focusing on German. The program provided comprehensive knowledge in linguistic theories and translation practices.