Peter Mousa

I am a dedicated bilingual customer service professional with extensive experience serving Italian-speaking customers and interpreting between Italian and English. I consistently follow communication scripts while adapting to individual needs to ensure high satisfaction and brand-aligned service.

My background includes roles as an inbound customer service agent, Italian customer service representative, guest relations representative, and private language instructor; I have proven skills in conflict resolution, translating, training teammates, and improving service processes.

I bring strong interpersonal skills, Microsoft Office competency, and the ability to work under pressure and multitask; I am motivated to join a team where I can leverage my language skills and customer-focused approach to drive excellent customer outcomes.