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Livia Achcar Mourão

@liviaachcarmouro

Executive Business Partner at Ehlen Analytics who coordinates 300+ client intakes and onboardings while supporting CEO priorities.

Brazil

Message

At Ehlen Analytics, I support the CEO with executive priorities, meeting preparation, and business operations. I also coordinate 300+ client intakes and onboardings after sales close.

At Homeowner Marketers, I supported the startup CEO and managed a portfolio of 30+ client accounts. I presented data-driven marketing reviews covering analytics, campaign performance, KPIs, and growth opportunities.

At Adrianne's Housekeeping, I served as the sole Customer Success Manager for more than 900 active clients before being promoted to Executive Assistant. I authored the company's SOP playbook and later supported leadership with scheduling, payroll administration for 50+ employees, and daily operations.

Experience

Work history, roles, and key accomplishments

Current

Executive Business Partner

Current

Ehlen Analytics

Jan 2026 - Present (10 months)

Provided strategic and structured support to the CEO, including controlled calendar scheduling, data interpretation for strategic meetings, and coordination of client intake and onboarding. Managed contract development, signature, and payment processes, and maintained CRM accuracy and pipeline tracking.

Executive Support Calendar Management Data Analysis CRM Administration Client Onboarding Contract Management Meeting facilitation Project Coordination

Executive Assistant

Adrianne's Housekeeping

Jan 2022 - Dec 2024 (2 years 11 months)

Promoted from Customer Success Manager to Executive Assistant. Oversaw daily customer operations for 900+ active clients, managed 80-100 bookings per day, and optimized routes for 23+ cleaning teams. Authored the company's complete SOP playbook and supported leadership with scheduling, payroll, and process improvements.

Customer Success Operations Management CRM Administration SOP Development Scheduling Payroll Administration Process Improvement

Executive Support / Account Manager

Homeowner Marketers

Jan 2025 - Present (1 year 10 months)

Supported the startup CEO with daily operations, client tracking, communications, and cross-functional coordination. Managed a portfolio of 30+ client accounts and led monthly data-driven marketing reviews presenting analytics and KPIs.

Executive Support Account Management Client Relations Data Analysis CRM Administration Reporting Cross functional Coordination