Lisper Njue

I’m a customer-focused telesales and support professional with over 3 years of experience in fast-paced sales and e-commerce customer service environments. I’m known for resolving customer issues professionally while keeping satisfaction high in target-driven roles.

In my Shopify e-commerce customer support work, I handle inquiries about online orders, including order tracking, delivery updates, and product information. I resolve problems related to payments, refunds, and order changes, while keeping follow-ups timely and customer records accurate.

As a telesales agent, I engage potential customers through outbound calls and support sales conversions using my CRM system (Freshdesk). I manage lead information, handle objections, and consistently update customer interactions to strengthen relationships through clear, consistent communication.

I also bring brand engagement experience as a Brand Ambassador, where I represented brands in marketing campaigns and gathered customer feedback to improve service delivery. I bring strong problem solving, time management, and communication skills to every customer interaction.