Belinda Momanyi
@belindamomanyi
Remote-ready customer service agent driving first-contact resolution and customer retention.
KenyaWhat I'm looking for
I am a remote-ready customer service professional with over four years of experience supporting customers across email, live chat, phone, social media, and messaging platforms.
I consistently meet QA, SLA, and KPI targets while managing high ticket volumes, resolving complex issues in real time, and protecting brand reputation through authentic social engagement.
My strengths include order processing, billing accuracy, CRM and ticketing systems, complaint resolution, de-escalation, and cross-selling to drive retention and revenue opportunities.
I deliver clear written communication, fast response times, and precise documentation, and I follow strict data protection and escalation procedures to ensure excellent customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Jumia Kenya
Jan 2023 - Dec 2025 (2 years 11 months)
Provided high-volume remote customer support across phone and digital channels for a leading e-commerce platform, consistently exceeding QA and SLA KPIs while resolving order, delivery, refund, and account issues to maintain high customer satisfaction.
Client Service Representative
Kombani Autoworks Ltd
Oct 2020 - Aug 2022 (1 year 10 months)
Delivered end-to-end customer support and acted as liaison between customers and service teams, ensuring 100% billing accuracy, timely service coordination, and improved customer retention through clear communication and follow-ups.
Education
Degrees, certifications, and relevant coursework
Moi University
Bachelor of Science, Communication & Public Relations
2014 - 2019
Grade: Second Class Upper Honours
Completed a Bachelor of Science in Communication and Public Relations with Second Class Upper Honours, focusing on communication theory and public relations practice.
Nakuru Girls' High School
Kenya Certificate of Secondary Education (KCSE), Secondary Education
Grade: B+
Completed Kenya Certificate of Secondary Education with a final grade of B+.
Availability
Location
KenyaAuthorized to work in
Job categories
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