Looking for a job

Lisemelo Mohapi

@lisemelomohapi

Message

I am interested in any remote job.

Zimbabwe

Message

IT Service Management, Service Desk, Incident and Problem Management, Change Management , ITIL, NOC, Manage Engine, Service Delivery, Service Level Agreements, Customer Experience, Team Leader, Operations Reports

Experience

Work history, roles, and key accomplishments

Senior Network Consultant

Altron Nexus

Jul 2019 - Mar 2022 (2 years 8 months)

As a Senior Network Consultant at Altron Nexus, I was responsible for designing and implementing complex network solutions for clients. I also provided technical leadership and guidance to junior team members.

Technical Leadership Client Communication Troubleshooting

NOC Team Leader

Altron Nexus

Aug 2016 - Jun 2019 (2 years 10 months)

Supervise and oversee a NOC team of 16 members with daily NOC operations, escalations, ticketing handling and communications with customers and third parties. Assist clients and NOC team with technical issues, including software installation, upgrades and network issues. Attend to queries and incidents via ManageEngine ServiceDesk Plus, email and phone.Provide administration support.

Customer Success

NOC Engineer

Huawei Technologies

Mar 2013 - Jul 2016 (3 years 4 months)

Monitor the network for alarms on the NMS (Network Management System - M2000).Handle all tickets end to end by ensuring that tickets are resolved with SLA and cleared with correct closure. Worked as centralised point of contact, attending to incidents/queries and escalating complex issues. Worked as part of a 24/7 shift NOC collaborating team to attend incidents.

Service Desk Incident Management Monitoring