Open to opportunities

Lisa Ramirez

@lisaramirez

Message

I resolve client concerns and manage accounts through accurate, patient customer support.

United States

Message

What I'm looking for

I'm looking for a customer support or client services role where I can resolve concerns, build trust and loyalty, communicate clearly, and create positive experiences for customers.

I've supported blood-component operations at HCSC Blood Center, processing whole blood into red cells, plasma, platelets, and cryoprecipitate while maintaining FDA, AABB, and internal quality standards.

Previously at iQor, I managed a portfolio of more than 200 accounts, handled collections, researched deductions, supplied invoice documentation, and resolved valid and invalid claims. At Guardian Insurance Company, I helped group-pension clients resolve service issues, understand technology and fund-performance information, and receive timely follow-up.

My customer support background also includes technical and business account support at T-Mobile, where I troubleshot service issues, supported billing and handset requests, and helped maintain customer satisfaction.

Experience

Work history, roles, and key accomplishments

Component Lab Technician

HCSC Blood Center

Feb 2023 - Aug 2025 (2 years 6 months)

Processed whole blood donations into components following FDA, AABB, and internal quality standards. Operated specialized laboratory equipment and provided customer service support to ensure timely and accurate delivery of blood components.

Blood Component Processing Laboratory FDA Quality Assurance Customer Service Documentation Chain Of Custody