Lisa Luckett
@lisaluckett
Proactive assistant manager focused on customer service, team leadership, and operational efficiency.
United StatesWhat I'm looking for
I am a proactive assistant manager and customer-service professional with experience leading teams and resolving escalated issues.
In my current role I addressed customer service escalations, oversaw daily operations for efficiency, and boosted productivity and morale through direct engagement and clear work direction.
Previously I worked as a customer service representative and in dietary support, where I met service goals, handled complaints, processed orders and maintained regulatory compliance and corporate records.
I am organized, flexible and eager to apply my supervision, operations, and customer-support skills to entry-level custodial, landscaping, administrative, or skilled-trades roles while continuing to grow professionally.
Experience
Work history, roles, and key accomplishments
DTAssistant Manager
Dollar Tree
Aug 2021 - Present (4 years 1 month)
Oversaw daily store operations and supervised hourly and temporary staff to improve efficiency and productivity. Resolved escalated customer service issues with timely responses and boosted team morale through regular engagement.
APHandled customer inquiries and complaints, providing appropriate solutions and follow-ups within time limits to maintain service goals. Processed orders and requests efficiently while maintaining up-to-date product knowledge to support customer needs.
Dietary
Brier Creek Health Center
Mar 2020 - May 2023 (3 years 2 months)
Supported dietary operations by maintaining records, following regulatory procedures, and performing routine tasks to prevent service delays. Collaborated with co-workers and management to ensure compliance and consistent service delivery.
Education
Degrees, certifications, and relevant coursework
Forestville High School
High School Diploma, General Studies
Activities and societies: Student Government
Earned a High School Diploma from Forestville High School in District Heights, MD.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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