Open to opportunities

Lisa Hu

@lisahu

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Dynamic account manager with expertise in digital marketing and client relations.

Spain

Message

What I'm looking for

I am seeking a role that allows me to leverage my marketing skills while fostering strong client relationships in a dynamic environment.

I am a passionate account manager currently based in Valencia, Spain, with a strong background in digital marketing and client relationship management. My experience at EDICOM has allowed me to develop long-term partnerships with over 25 clients, ensuring quality assurance of services through diligent monitoring of key performance indicators. I take pride in my ability to create impactful PowerPoint presentations that drive sales and profitability in competitive markets.

Previously, I served as a Digital Marketing Manager at Kicklox in Paris, where I honed my community management skills across various social platforms. My journey in marketing began with an internship at Flow Solutions in Yokohama, Japan, where I learned to create engaging content for websites and social media. I am fluent in multiple languages, which enhances my ability to connect with diverse clients and stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Service Specialist

Current

NZXT

May 2024 - Present (1 year 1 month)

I work as tier II technical support for gaming/PC hardware at NZXT, one of the gaming industry hardware leader.

Communication Skills Problem Solving Communication Conflict Resolution Dispute Resolution Zendesk Shopify Acumatica XRP Framework Ticketing Ticketing Software Call Center Operations Technical Support Troubleshooting Hardware

Account Manager

EDICOM

Sep 2023 - May 2024 (8 months)

Managed relationships with over 25 clients, focusing on developing long-term partnerships. Monitored key performance indicators to ensure quality assurance and executed presentations to drive sales in a competitive market.

Client Relationship Management Key Performance Indicators Sales Presentations Quality Assurance Partnership Development

Digital Marketing Manager

Kicklox

Jan 2019 - Jan 2020 (1 year)

Led community management on social platforms, focusing on customer engagement and marketing strategies. Developed SEO content and handled customer communications via email and social media.

Community Management SEO Content Creation Customer Engagement Social Media Marketing

Marketing Intern

Flow Solutions

Jan 2018 - Jan 2019 (1 year)

Gained experience in creating content for websites and social media, including blogs and banners. Developed skills in digital marketing and content strategy.

Content Creation Digital Marketing Social Media Graphic Design

Sales Associate

Conforama

Jan 2018 - Feb 2018 (1 month)

Responsible for sales of electronic products, including smartphones and computers. Developed strong client service skills and product knowledge in electronics.

Sales Client Services Product Knowledge Customer Support

Education

Degrees, certifications, and relevant coursework

University of Paris Est Créteil

Master Degree, International Negotiation

2018 -

Degree with many courses: Marketing, negotiating, Macroeconomics, and language. Learning High Business Level English Chinese firms in mondialisation context (in Chinese).

University of Paris Est Créteil

Licence Degree, International Trade

2015 - 2018

This Licence allowed me to acquire very useful and strong base knowledge in various fields: Sociology, history, marketing, accounting, economics and surely language. Exchange Student at Ningbo Zhejiang Wanli Xue Yuan for 6 months.