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Lisa Hontkovska

@lisahontkovska

IT Support and incident management specialist at Zoolatech who coordinated engineering teams and resolved high-impact incidents.

Germany

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At Zoolatech, I monitored corporate IT systems, detected and resolved incidents, and coordinated engineering teams during incident response.

I led resolution of high-priority and high-impact incidents while managing multiple incidents at once. I also supported security incidents and performed root cause analysis.

I kept senior stakeholders updated through regular reporting and updates. I also trained new staff and developed documentation and knowledge bases.

At US Legacy, I monitored corporate CRM systems and coordinated technicians, while keeping clients informed about services. My education includes bachelor's and master's degrees in Cybersecurity from Taras Shevchenko National University of Kyiv.

Experience

Work history, roles, and key accomplishments

IT Support / Monitoring & Incident Management Specialist

Zoolatech

Jul 2021 - Oct 2026 (5 years 3 months)

Monitored corporate IT systems, detected and resolved incidents, and coordinated engineering teams during incidents. Led high-priority incident resolution, performed root cause analysis, and trained new staff.

Monitoring Incident Management Root Cause Analysis Security Incident Response Stakeholder Engagement Documentation Training New Relic Splunk PagerDuty ServiceNow Confluence Jira Slack Teams

Dispatcher/Customer Support

US Legacy

Mar 2021 - Jul 2021 (4 months)

Monitored corporate CRM systems and coordinated technicians. Provided regular updates to clients and managed multiple tasks simultaneously.

CRM Customer Support Coordination Multitasking

Education

Degrees, certifications, and relevant coursework

Taras Shevchenko National University of Kyiv

Master's degree, Cybersecurity

2021 - 2023

Master's degree in Cybersecurity from Taras Shevchenko National University of Kyiv, Faculty of Information Technologies, Department of Cyber Security and Information Protection.

Taras Shevchenko National University of Kyiv

Bachelor's degree, Cybersecurity

2017 - 2021

Bachelor's degree in Cybersecurity from Taras Shevchenko National University of Kyiv, Faculty of Information Technologies, Department of Cyber Security and Information Protection.