Abhishek Yadav
@abhishekyadav10
Senior IT Support Specialist and System Administrator focused on SaaS, endpoints, and Azure environments.
UkraineWhat I'm looking for
I’m an IT Support Specialist and SysAdmin with 5+ years supporting remote enterprise environments, SaaS platforms, and Windows/macOS endpoint infrastructure. I specialize in multi-channel support, onboarding/offboarding, endpoint management, and troubleshooting for distributed global teams.
In my current role, I provide IT support across Microsoft 365, Azure, Citrix, Windows, and endpoint environments—covering account provisioning, device readiness, access management, patching, VPN access, and compliance. I also support Azure Virtual Desktop (AVD), SharePoint, and remote infrastructure, while keeping support procedures and knowledge base articles clear and actionable.
I’ve also worked as a Technical Support Engineer delivering ticketing and remote session support, resolving VPN, Outlook Web, and RDS incidents, and proactively monitoring systems with Zabbix. I bring hands-on MDM experience with Microsoft Intune, use PowerShell to automate recurring operations, and strengthen processes through user training, documentation, and continuous improvement.
Experience
Work history, roles, and key accomplishments
IT Support Coordinator
Waldner's Business Environments
Apr 2024 - Present (2 years 1 month)
Provided remote IT support for Microsoft 365, Azure, Citrix, Windows, and endpoint environments. Managed onboarding/offboarding, endpoint security and patching, VPN access, and maintained technical documentation and a knowledge base.
Technical Support Engineer
Infobit.io
Feb 2021 - Apr 2024 (3 years 2 months)
Delivered multi-channel technical support via ticketing, remote sessions, email, and chat. Resolved VPN and RDS-related incidents, supported MFA and endpoint troubleshooting, and monitored systems with Zabbix.
System Engineer
SK Enterprises
Oct 2016 - Nov 2018 (2 years 1 month)
Supported enterprise Windows systems and performed endpoint troubleshooting and IT infrastructure maintenance. Improved monitoring and automated update processes while providing technical assistance to users.
Education
Degrees, certifications, and relevant coursework
National Aviation University
Master of Science, Computer Systems and Networks
Earned an M.Sc. in Computer Systems and Networks at National Aviation University in 2020.
Integral University
Bachelor of Technology, Electronics & Communication Engineering
Earned a B.Tech in Electronics & Communication Engineering at Integral University in 2014.
Availability
Location
UkraineAuthorized to work in
Job categories
Skills
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