Kieran Farrell

Managed major incidents and led cross-functional teams to minimize downtime and improve service reliability. Ensured compliance with SLAs and ITIL/ITSM best practices.

Operated on a 4 on, 4 off schedule with 12-hour shifts, facilitating communication during outages. Conducted post-incident reviews, analyzed problem reports, and managed incident tickets.

Delivered exceptional customer service and managed inquiries via phone, email, and chat. Analyzed and resolved issues efficiently, maintaining accurate records.

Provided comprehensive client support via service desk and phone, addressing a wide range of technical issues. Configured and set up computers, installing operating systems and updating software.

Performed various customer service roles. More information is available upon request.

Studied Mathematics, developing strong analytical and problem-solving skills. Gained a solid understanding of mathematical principles and their applications.

Completed the IT Level 2 program, gaining foundational knowledge in information technology. Focused on essential IT concepts and practical skills relevant to the field.

Achieved a qualification in Mathematics, developing strong analytical and problem-solving skills. Studied core mathematical principles and their applications.

Studied Media Studies, exploring various forms of media and their impact. Gained insights into media production, analysis, and communication.

Completed studies in English, enhancing communication and literary analysis skills. Focused on developing strong written and verbal expression.

Obtained a Diploma in IT, covering various aspects of information technology. Developed practical skills in IT systems and software applications.

Obtained a qualification in English, enhancing communication and literacy skills. Focused on reading comprehension, writing, and critical analysis.

Earned a Diploma in IT, building a solid understanding of information technology principles and practices. Developed practical skills in various IT areas.

Completed a qualification in Media Studies, exploring various aspects of media production and analysis. Gained insights into media theory and practical applications.