Lisa Ferasin

Delivered English lessons to children and adults from beginner to B2 level, prepared lesson plans and materials, supported exam preparation, invigilated examinations, wrote progress reports, and adapted communication styles to suit different learners.

Represented local residents in council services, attended council meetings, assisted constituents with enquiries, liaised with departments and external organizations, and managed confidential information.

Assisted Italian citizens with administrative documentation for passports, identity cards, and registration procedures, translated documents, and ensured confidentiality and GDPR compliance.

Managed daily operations across four catering businesses, overseeing administration, staffing, supplier coordination, customer service, compliance, social media, and marketing. Resolved customer issues and maintained operational records.

Supported refugees and asylum seekers during the Covid pandemic, assisted with Home Office paperwork, provided guidance on local authority services, delivered basic English lessons, and offered practical and emotional support.

Provided administrative support to senior management, liaised with clients and international suppliers, tracked shipments, coordinated logistics, and trained junior office staff.

Completed a Bachelor of Arts with Honours in History.

Earned a TESOL certificate for teaching English as a second language.

Achieved GCSE in Italian.

Completed three A Levels.

Completed six O Levels.