Diana Ulloa

As a Senior FinOps AP Analyst II at Amazon, I improved workflow efficiency and compliance by 30% through root cause analysis. I implemented training sessions that reduced compliance risks by 20% and managed over 50% of daily customer cases, achieving a 95% satisfaction rate.

At Citi Bank, I created risk assessment models and analyzed financial trends, maintaining 99% accuracy in reports. My efforts led to a 25% reduction in financial risk and a 15% improvement in profitability.

As an Operations Coordinator at Experian, I managed vendor relations and budgets, optimizing operations and improving production efficiency by 30%. I utilized ERP tools for financial management and reporting.

In my role as a Customer Service Representative at VMG Business Center, I increased customer satisfaction by 35% through effective issue resolution and trained new associates, reducing onboarding time by 20%.

As a Treasury Analyst at Caribe Hospitality, I managed cash flow and reconciliations, ensuring timely financial reporting and establishing internal controls to mitigate risks during audits.

Pursuing a Bachelor's Degree in Economics, focusing on financial analysis and operational efficiency.

Pursuing a Bachelor's Degree in Production Engineering, emphasizing workflow optimization and compliance.

Completed a Bachelor's Degree in Banking and Finances, focusing on financial management and customer service.