At BRAIN CORP, I optimized quote-to-cash processes and developed analytics to improve data integrity and churn and revenue insights. I added automation to the Salesforce-to-Netsuite process, improving PO processing times by 50%.
I also used Power BI, Slackbot alerts, Workato, and Salesforce dashboards to identify data discrepancies, increasing CRM data hygiene by 75%. I added billing entity flows and validations, and automated renewal quote generation to improve renewal processing times by 50%.
Earlier at BRAIN CORP, I supported Service Cloud and CPQ implementations. I led requirements-gathering calls for the transition from Zendesk to Salesforce Service Cloud and completed data migration and validation for the Salesforce CPQ implementation.
At SUNPOINT HOLDINGS, I used Excel and Power BI dashboards to identify billing gaps and increase refund revenue by 25%. Across my roles, I’ve also worked on Salesforce implementations, customer onboarding, and CRM data quality.
