Lin Ou

I’m a people-focused operations and human resources professional who drives organizational effectiveness through process optimization, contract administration, and cross-functional coordination. My work is grounded in a human-centered approach to employee relations and organizational development.

As an Operations Manager, I lead multi-site logistics and warehouse operations, keeping teams aligned on efficient, safe, and compliant performance. I’ve improved vendor transparency and financial accountability by reconciling a miscommunication issue exceeding $100,000, and I’ve managed monthly renter fee transfers of over $1.5 million with secure handling and accurate reporting.

I also strengthen operational reliability through practical process improvements—enhancing communication flow, reducing reporting errors, and increasing productivity. I oversee vendor payment verification and remittance coordination to safeguard company assets, and I supervise forklift operations, maintenance, and safety training to maintain full OSHA compliance.

Beyond operations leadership, I’ve supported complex service delivery and learning outcomes. As a General Manager, I handled customer issue resolution across 1,000+ cases with a 95% satisfaction and resolution rate, and I drafted and reviewed commercial contracts with total asset exposure exceeding USD 600,000. I’ve also taught and designed curriculum, creating customized GRE prep plans that improved average student scores by 10–15%.