At CCI, I support UK motor insurance customers with claim enquiries by phone, chat and email. I explain outcomes clearly and follow up until each case is resolved.
I also liaise with underwriters for claim status updates, verify customer details and documents, and keep accurate records while meeting turnaround times.
On CCI's Grubhub campaign, I handled high-volume customer enquiries and guided restaurant customers through ordering-tablet setup. I helped connect tablets to printers and POS systems, troubleshooting issues or escalating complex cases with clear notes.
At Thee Kitchen, I served customers and suggested relevant add-ons; around 6 in 10 customers bought more than they had planned. As an Administrative Volunteer & Sponsorship Coordinator at Prospa Youth Empowerment, I prepared reports and meeting minutes, coordinated events, and pitched tailored sponsorship proposals.
