Linda Kgadishi
@lindakgadishi
Service Desk Coordinator who coordinated SASSA ICT support calls and technician follow-up at EOH.
South AfricaWhat I'm looking for
At EOH – SASSA ICT Subcontract, I received calls from SASSA local offices and coordinated with technicians on IT-related issues. I assigned, tracked and closed service calls, routing requests to the right support groups.
At Bytes, I logged incidents on the Advanced Help Desk system and liaised with customers, custodians, technicians and service providers to track equipment issues. I followed up on service-level agreements and escalated unresolved incidents.
At Afrox, I handled customer calls using Avaya and captured customer information in SAP. I followed up on outstanding accounts, responded to enquiries and complaints, and issued statements, invoices and quotations when requested.
Experience
Work history, roles, and key accomplishments
Outbound Sales Representative & Debt Collector
Afrox
Aug 2018 - Jun 2020 (1 year 10 months)
Handled inbound and outbound customer calls using Avaya and captured customer information in SAP. Tracked outstanding accounts, contacted debtors, and discussed payment arrangements.
Incident Management Agent
Bytes
Mar 2017 - Aug 2017 (5 months)
Logged incidents on the Advanced Help Desk system and monitored equipment status. Liaised with customers, technicians, and service providers to track and resolve equipment issues.
Service Coordinator
EOH – SASSA ICT Subcontract
Jan 2015 - Jan 2016 (1 year)
Received calls from SASSA local offices and coordinated with technicians on IT-related issues. Assigned, updated, tracked, and closed service calls, and prepared quotations and reports.
Receptionist
EOH
Jan 2013 - Jan 2014 (1 year)
Received visitors and handled incoming calls and correspondence. Logged IT support calls and emails in the IT management system and routed requests to appropriate support queues.
Education
Degrees, certifications, and relevant coursework
Afrox
Certificate, Contact Centre
2018 - 2019
Completed a Contact Centre Course at Afrox from August 2018 to August 2019.
EOH
Learnership, Learnership
2012 - 2012
Completed a learnership program at EOH from January 2012 to November 2012.
EOH
Certificate, End User Computing
2012 - 2012
Completed End User Computing training at EOH from January 2012 to December 2012.
Rantobeng High School
High School Diploma, General
Completed high school education in January 2007.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
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