Looking for a job

Charnel Swanson

@charnelswanson

Service Coordination Representative at NCR Corporation SA, coordinating remote field-service workflows and protecting SLA targets.

South Africa

Message

What I'm looking for

I'm seeking a remote administration, client services, operations or coordination role with an international employer.

At NCR Corporation SA, I coordinate field technicians and service workflows remotely, allocating calls and resources with Astea management software while monitoring queues to help protect SLA targets.

I also oversee customer billing structures and annual Time & Material rate adjustments, and generate, audit, and distribute operational and financial reports. Previously, at Fidelity ADT, I handled client calls and alarm activations and dispatched armed-response units.

Experience

Work history, roles, and key accomplishments

Current

Service Coordination Representative

Current

NCR Corporation SA

Dec 2018 - Present (7 years 10 months)

Coordinate and support field technicians remotely, ensuring SLA compliance and resource allocation. Manage billing structures and produce operational and financial reports.

Astea Management Software SLA Monitoring Resource Allocation Dispatch Billing Financial Reporting Operational Reporting Data Analysis Workflow Coordination Database Management Time Management Remote Collaboration

Monitoring Centre Agent

Fidelity ADT

Jun 2018 - Nov 2018 (5 months)

Managed high-volume client calls and alarm activations, dispatching armed-response units and coordinating real-time tracking of security incidents. Maintained accurate database records and logged all activities.

Customer Support Dispatch Database Management Incident Tracking High Pressure Resolution

Temporary Receptionist

Efficient Select

Feb 2017 - Mar 2017 (1 month)

Managed telephone switchboards, welcomed corporate visitors, and maintained calendar configurations. Coordinated boardroom calendars, courier logistics, petty-cash reconciliation, and travel arrangements.

Switchboard Management Calendar Management Courier Coordination Petty Cash Reconciliation Travel Arrangements Administration

Machine Operator

Thermopac

Dec 2013 - Jun 2016 (2 years 6 months)

Operated heavy packaging machinery safely while maintaining quality-control standards. Conducted quality checks to limit production errors and maintained inventory documentation.

Machine Operation Quality Control Inventory Documentation