Khensani Mboweni
@khensanimboweni
I coordinate enterprise IT service operations, SaaS support, incident resolution, and SLA-driven customer service.
South AfricaWhat I'm looking for
At Absa Bank, I manage end-to-end Service Desk operations, providing L1 SaaS support and coordinating L2 RaaS escalations in a high-volume, SLA-driven environment. I use ServiceNow to manage incidents and service requests from logging through resolution, while keeping users, technical teams, vendors, and customers aligned.
I've also supported IT operations, software testing, application troubleshooting, reporting, data quality, and administrative coordination across GEP, WireSpeed, healthcare, and government environments. I'm currently studying DevOps and bring a practical, detail-focused approach to accurate records, operational reporting, and reliable service delivery.
Experience
Work history, roles, and key accomplishments
IT Service Desk Coordinator
Absa Bank
Managed end-to-end Service Desk operations in a high-volume, SLA-driven enterprise environment, providing L1 support for SaaS applications and coordinating L2 RaaS escalations. Maintained accurate records, monitored SLAs, and coordinated communication between users, technical teams, and vendors.
Education
Degrees, certifications, and relevant coursework
University of South Africa
Advanced Diploma, Information Technology
Advanced Diploma in Information Technology Resource Management, currently studying.
Sir Pierre Van Ryneveld High School
Matric Certificate, General
Completed Matric Certificate in 2016.
The Independent Institute of Education Rosebank College
Diploma, Information Technology
Diploma in Information Technology in software development.
Microsoft Certification
Certification, Systems & Process Automation
Certification in Systems & Process Automation.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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