Looking for a job

Linda Jimoh

@lindajimoh

Customer Support Representative at Alpha intelligent technology Co.LTD, resolving customer complaints and managing orders.

Nigeria

Message

What I'm looking for

I’m looking for a customer service role where I can assist customers, resolve their concerns, and contribute to a positive company image.

At Alpha intelligent technology Co.LTD, I processed incoming orders, confirmed details with customers, and prepared shipping documents. I also shared order and shipping updates and used CRM software to track customer inquiries.

I resolved customer complaints and escalated issues when needed, while collaborating with warehouse staff on order fulfillment. I maintained records of customer interactions and feedback.

At Bolton White Hotel, I welcomed guests, handled room assignments and special requests, and coordinated with other departments to address guest concerns. I also updated guest preferences in the hotel database.

Earlier, I handled customer calls, emails, and online chats at LITACOIF Ventures LTD, processing orders, invoices, payments, claims, credits, and returns. At Travelodge Hotel, I supervised food and beverage staff and assisted the general manager with pre-roster and payroll duties.

Experience

Work history, roles, and key accomplishments

Customer Support Representative/Team member

Alpha Intelligent Technology Co. LTD

Feb 2025 - Apr 2026 (1 year 2 months)

Processed incoming orders accurately and confirmed details with customers. Prepared shipping documents and collaborated with warehouse staff for timely order fulfillment.

CRM Order Processing Shipping Documentation Client Communication Complaint Resolution Record keeping

Guest Relations Officer/Supervisor

Bolton White Hotel

Apr 2024 - Apr 2025 (1 year)

Responded to guest inquiries and provided information about hotel services. Coordinated with other departments to ensure a smooth guest experience and resolved complaints professionally.

Guest Relations Complaint Resolution Coordination Communication Skills Database Management

Customer Service Relations Officer

Krispy Kreme

Sep 2022 - Jan 2024 (1 year 4 months)

Managed large amounts of incoming phone calls and identified customer needs to achieve satisfaction. Built sustainable relationships and handled complaints with appropriate solutions.

Phone Support Customer Needs Assessment Relationship Building Complaint Handling Record keeping

Customer Service Representative

LITACOIF Ventures LTD

Aug 2018 - Mar 2022 (3 years 7 months)

Handled incoming calls and emails from customers and made outbound calls. Resolved complaints, processed orders, and achieved key performance indicator targets.

Call Handling Email Support Live Chat Order Processing Complaint Resolution KPI Achievement

Food and Beverage Supervisor

Travelodge Hotel

Aug 2015 - Aug 2018 (2 years 11 months)

Supervised staff and ensured high-quality service in line with legal requirements. Oversaw cash register balancing and assisted the general manager with managerial duties.

Supervision Cash Handling Inventory Management Staff Management Payroll Assistance