Linda Florentius
@lindaflorentius
Technical Operations Senior Analyst specializing in ad tech troubleshooting.
IndiaWhat I'm looking for
I am a Technical Operations Senior Analyst with six years' experience in digital media operations, ad tech troubleshooting, and client support across GAM, DV360, and Megaphone. I have a proven record of resolving campaign delivery issues, leading calibration calls, managing high-priority escalations via Jira and Slack, and mentoring new hires to drive operational excellence.
I have been promoted to L2 SME at Genpact and earned multiple R&R awards across Genpact, Infosys, GOC, and Accenture. I bring strong analytical skills (advanced Excel, Power Query), practical experience with CRM/ticketing systems, and a collaborative mindset focused on timely SLA resolution and continuous process improvement.
Experience
Work history, roles, and key accomplishments
ACTroubleshot campaign delivery issues in Megaphone and GAM, managed escalations with root-cause analysis and met SLA targets, and led calibration calls while training new hires on ad-tech platforms.
Digital Media Senior Associate
Google Operations Center
Dec 2022 - Nov 2024 (1 year 11 months)
Provided DV360 client support via email/chat, resolved escalations, and optimized bids and targeting to improve campaign performance.
Handled complex billing escalations for Google services, investigated account/payment discrepancies, and trained Tier 1 teams to improve resolution quality.
GESupported Intel product customers with technical escalations, documented solutions, and mentored new hires, resulting in consistent quality improvements and promotion to L2 SME.
Education
Degrees, certifications, and relevant coursework
BUBharathiar University
Master of Business Administration, Marketing Management
2018 - 2021
Completed an MBA in Marketing Management with coursework and projects focused on marketing strategy and management from 2018 to 2021.
CTCoimbatore Institute of Engineering and Technology
Bachelor of Engineering, Computer Science Engineering
2013 - 2017
Earned a Bachelor of Engineering in Computer Science Engineering with foundational coursework in software and systems engineering from 2013 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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