Open to opportunities

Lincy Hernandez

@lincyhernandez

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Organized support technician skilled in operations, safety compliance, and frontline customer service.

United States

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What I'm looking for

I seek a hands-on role where I can coordinate operations, support teams, enforce safety standards, and improve processes in a collaborative environment.

I am an organized support technician with hands-on experience leading hospital-floor operations, coordinating contractors, and enforcing OSHA and HIPAA safety protocols. I have managed teams, directed layouts and alignments, and improved workflow through clear direction and accountability.

I excel in front-desk operations, client and vendor communication, records and inventory management, and administrative support. I hold certifications in Digital Skills and Residential Construction Standards and bring bilingual communication in English and Spanish to fast-paced environments.

Experience

Work history, roles, and key accomplishments

Floor Operations Lead

UNC Medical Center

May 2025 - Nov 2025 (6 months)

Led daily operations for a full hospital floor, supervising a team of 15 and coordinating work across 10+ rooms with contractors to ensure OSHA and HIPAA-compliant workflows and timely project execution.

Team Leadership Site Layout & Laser Alignment Operational Management Administrative Support Project Coordination Communication

Support Technician

Monteith Construction

Nov 2024 - May 2025 (6 months)

Supported site operations reporting to the Project Superintendent by managing communications, recordkeeping, and logistics to maintain organized workflows and improve front-desk efficiency.

Client Communication Records Management Logistics Coordination Front Desk Operations Inventory Management Customer Service Workflow Optimization

Front Desk Support Associate

La Barca

Managed 20+ daily calls, handled deliveries and package coordination, and maintained a professional reception area to enhance customer service and operational efficiency in an urgent care setting.

Customer Service Time Management

Education

Degrees, certifications, and relevant coursework

Wake Technical Community College – Beltline Education Center

Certification in Digital Skills, Digital Skills

Certification in Digital Skills completed in November 2025, covering digital literacy, data entry, and administrative processes to improve documentation management and organizational support.

Vance County High School

High School Diploma, General High School Studies

High School Diploma awarded May 23, 2025, providing foundational education supporting subsequent certifications and workforce entry.

Wake Technical Community College – Beltline Education Center

Pre-Apprenticeship Certification (PACT), Residential Construction

Pre-Apprenticeship Certification (PACT) in Residential Construction Standards completed in October 2025, focused on construction fundamentals, safety compliance, and reading construction plans.