Lim Koh how
@limkohhow
Manager with 10+ years across customer service, finance, operations, and startups.
MalaysiaWhat I'm looking for
I am a resourceful manager with over 10 years of diverse experience spanning customer service, aquaculture operations, financial services, and startup management.
I have four years of hands-on experience building and managing a startup, contributing to operations, finance, and business development while improving client engagement and upsell performance.
In finance and operations roles I managed teams, oversaw budgeting and income statements, monitored operational metrics, and cultivated reliable supplier and customer relationships that improved satisfaction and profitability.
I focus on strategic planning, process improvement and customer-centric solutions, and I consistently achieve strong first-contact resolution and measurable growth in client bases and upsell rates.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Ecommerce Company
Jan 2023 - Dec 2024 (1 year 11 months)
Resolved 95% of customer inquiries on first contact and increased upsell conversions by 30%, driving a 20% improvement in overall customer satisfaction through process and training enhancements.
Finance Manager
Lim Sea Farm Company
Managed operations and financial activities including income statements and budgeting, improving profitability and maintaining supply-chain relationships for aquaculture operations.
Founder / Operations Manager
Ecommerce Start-up
Built and managed startup operations covering finance, business development and client acquisition, identifying factory clients and increasing client base by 20%.
OBRelationship Manager
OCBC Bank
Marketed hire-purchase products and cultivated dealer relationships, growing client engagement by 30% and ensuring compliance with CCRIS and CTOS documentation standards.
Education
Degrees, certifications, and relevant coursework
SUStaffordshire University
Bachelor of Accounting, Accounting and Finance
2016 - 2022
Completed a Bachelor of Accounting focused on accounting and finance principles with practical applications in financial management and reporting.
Availability
Location
MalaysiaAuthorized to work in
Job categories
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