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vijayan maniam

@vijayanmaniam

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I lead global financial operations teams, strengthening controls, service delivery, and scalable transformation.

Malaysia

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What I'm looking for

I'm looking for a senior leadership role where I can contribute to growth, strengthen risk management and control culture, and lead change and people agendas.

At Manulife Business Processing Services, I lead 250 staff across two locations delivering Retail Investment and Securities Operations for Canadian clients. I manage service relationships, operational escalations, risk, KPI and KRI reporting, and transformation priorities.

I took over a team facing a service crisis and addressed organizational structure, knowledge management, risk and controls segregation, people development, and staff engagement. I build scalable shared-service delivery models while coaching leaders and planning succession.

Previously, at Citco I managed OTC Derivatives Confirmation and Corporate Actions for 200 hedge fund clients, leading 75 staff and achieving 99% accuracy. I expanded the OTC team from 10 to 50 people in 12 months, strengthened controls, and led fund setups, conversions, and migrations.

My experience also includes senior operations leadership at Standard Chartered Bank and HSBC across corporate actions, reconciliations, securities operations, FX/MM operations, settlements, cash management, and migrations. I enjoy challenging the status quo, developing people, and improving processes across global teams and time zones.

Experience

Work history, roles, and key accomplishments

Current

Director / Site Lead

Current

Manulife Business Processing Services

Aug 2019 - Present (7 years 1 month)

Leading a team of 250 staff across 2 locations in meeting daily deliverables for Canadian clients in Retail Investment & Securities Operations. Manage business relationships, operational risk, and strategic transformation initiatives.

Leadership Operations Management Risk Management Stakeholder Management KRI KPI MIS Reporting Process Improvement Talent Management

Vice President

Citco International Support Services

Mar 2016 - Mar 2019 (3 years)

Managed a team of 75 staff delivering daily services for 200 hedge fund clients. Achieved 99% accuracy rate and implemented process improvements and controls.

OTC Derivatives Corporate Actions Team Management Process Improvement Risk Management Customer Relationship Management

Senior Manager

Standard Chartered Bank

Jul 2014 - Feb 2016 (1 year 7 months)

Managed a team of up to 20 staff to deliver high-quality services, meeting SLA, efficiency, and accuracy standards. Established and maintained stakeholder relationships and ensured controls policies were effective.

Corporate Actions Team Management SLA Management Risk Management Stakeholder Management

Assistant Vice President – Operations

HSBC

Jan 2004 - Jul 2014 (10 years 6 months)

Managed up to 50 staff across different teams and locations. Led migration of processes in KL and Manila, built relationships between London and offshore teams, and managed operational risk.

Reconciliations Securities Operations FX MM Migration Management Risk Management Process Improvement Team Leadership

Marketing Executive

American International Assurance Co. Ltd

Sep 2001 - Dec 2003 (2 years 3 months)

Marketed and serviced existing corporate clients, conducted trainings on product knowledge and selling skills, and managed accounts for leading financial institutions.

Marketing Customer Service Training Account Management

Business Development & Marketing Officer

Arab-Malaysian Bank Berhad

Feb 1997 - Sep 2001 (4 years 7 months)

Developed competitive loan packages and reviewed credit loan facilities for branches, providing recommendations for approval to senior management.

Business Development Marketing Credit Analysis Loan Products

Senior Clerk

Maxis

Oct 1996 - Jan 1997 (3 months)

Contacted customers for payment of mobile telephone bills, persuading them to settle outstanding balances while maintaining a polite and calm demeanor.

Customer Service Collections Communication Skills