LILY FAKHOURY

I’m a service-driven professional who has rotated through multiple departments in banking operations and then built my career around guest experience, team leadership, and day-to-day operational excellence. I enjoy turning structured processes into smoother customer journeys.

As a Front Desk Manager, I supervised and trained staff across housekeeping, security, concierge, and room service teams. I ensured timely customer service, addressed complaints to protect satisfaction, and kept operations financially disciplined through budget management, revenue forecasting, and expense records.

In guest-facing roles, I handled guest reservations, optimized seating arrangements, and organized high-profile events. I coordinated closely with clients, kitchen staff, and external contractors to ensure seamless event execution while monitoring and motivating teams to deliver outstanding performance.

Earlier in my career, I strengthened my sales and service fundamentals as a cashier and customer service representative. I delivered excellent customer service, upsold products and promoted gift cards, maintained inventory accuracy, and managed cash register operations—details that still shape how I work today.