Open to opportunities

Marianne El kahwaji

@marianneelkahwaji

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Experienced hospitality professional with over 10 years in customer success.

Lebanon

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What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for growth.

I am a licensed professional in Hospitality Management with over a decade of experience in the industry. My journey began as a trainee, and I have since developed my skills in various roles, including customer success and management. I pride myself on my excellent communication skills and my ability to work effectively under pressure, ensuring that customer needs are met and their feedback is valued.

Currently, I serve as a Customer Success Agent at Englease.com, where I manage customer accounts and assist them in navigating our website while resolving any technical issues they encounter. My previous experience as an Assistant General Manager at Amaretti Caffe allowed me to hone my leadership and problem-solving skills, as I was responsible for managing events and customer relations. I am passionate about delivering exceptional service and creating memorable experiences for customers.

Experience

Work history, roles, and key accomplishments

Current

Chief Adjudant

Current

Internal Security Forces

Jan 2012 - Present (13 years 6 months)

Assisted police officers with passport applications at the General Security Directorate and visa applications at various embassies. Issued Administrative Assistance tickets through several travel agencies.

Administrative Support Public Relations Documentation Problem Solving Communication

Current

Customer Success Agent

Current

Englease.com

Jan 2022 - Present (3 years 6 months)

Managed TS & LT customer accounts, providing induction and assistance with the company's website. Responsible for resolving technical problems and ensuring customer satisfaction.

Customer Support Technical Support Account Management Problem Solving Customer Relationship Management

Assistant General Manager

Amaretti Caffe

Jan 2006 - Dec 2012 (6 years 11 months)

Promoted from waitress to Assistant General Manager, responsible for resolving customer issues and feedback. Prepared quotations for banquets and events, managed event preparations, and handled purchasing and inventory control.

Customer Service Event Planning Inventory Management Leadership Team Management Problem Solving Communication

Receptionist, Waitress & Barmaid

Rafic El Hariri International Airport/VIP Lounge

Jan 2005 - Dec 2005 (11 months)

Responsible for welcoming, greeting, and serving VIP and business class travelers. Provided high-quality service in a fast-paced environment.

Customer Service Hospitality Bartending Waiting Staff VIP Communication

Cashier

Moccacino Restaurant

Jan 2006 - Dec 2006 (11 months)

Worked as a cashier at the Moccacino restaurant within the Siwar resort. Managed cash transactions and provided customer service.

Customer Service Financial Reporting

Education

Degrees, certifications, and relevant coursework

Hospitality Technical Institute

Superior Technician Diploma, Hospitality Management

Completed a Superior Technician Diploma in Hospitality Management, gaining advanced knowledge and skills in the field. This program prepared me for leadership roles and complex operational challenges within the hospitality industry.

Hospitality Technical Institute

Technical Baccalaureate Diploma B.T, Hospitality

Obtained a Technical Baccalaureate Diploma, building foundational knowledge in hospitality. This diploma provided essential skills for entry-level positions and further education in the field.