Open to opportunities

Mhamad Abdelaal

@mhamadabdelaal

Message

Motivated MIS student with customer-service experience and strong MS Office and communication skills.

Lebanon

Message

What I'm looking for

I seek an entry-level role leveraging MIS studies and frontline financial operations experience in a collaborative company that values growth, accuracy, and customer service.

I am a highly motivated Management Information Systems undergraduate with hands-on customer service experience at BOB Finance where I handled money transfers, utility and tuition payments, KYC/AML verification, cash operations, and transaction reporting. I consistently maintained accurate records, supported internal audits, and delivered professional assistance to customers while ensuring compliance and operational accuracy.

I bring strong MS Office proficiency (Outlook, PowerPoint, Word, Access, Excel), multilingual communication in English, French, and Arabic, and proven teamwork, problem-solving, and sales skills. I am seeking opportunities to apply my MIS studies and frontline financial operations experience to contribute effectively to a collaborative, growth-oriented team.

Experience

Work history, roles, and key accomplishments

Front Desk Agent

Q-Cell

Jan 2022 - Dec 2023 (1 year 11 months)

Welcomed and assisted customers for financial services, processed money transfers and payments, and ensured compliance with KYC/AML while maintaining accurate cash handling and transaction records.

Customer Service KYC Western Union OMT MS Excel Record keeping