Open to opportunities

Stephanie Fakhry

@stephaniefakhry

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Experienced hotel manager with a strong background in customer service.

Italy

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What I'm looking for

I am looking for a dynamic role in a multinational organization that values growth and innovation.

I am a highly motivated professional with over 10 years of experience in hospitality and customer service. My journey began with a Bachelor of Journalism and Communication, which has equipped me with exceptional communication skills and the ability to adapt to various environments. I have successfully managed hotel operations, ensuring high standards of service and customer satisfaction.

In my most recent role as Hotel Manager at Afeer, I oversaw daily operations, staff management, and quality control, which resulted in improved guest experiences and operational efficiency. My previous experience as a Customer Service Executive at TNT Express honed my ability to liaise with various departments and provide timely support to clients, further enhancing my organizational and negotiation skills.

Experience

Work history, roles, and key accomplishments

Hotel Manager

Afeer

Jul 2018 - Jun 2021 (2 years 11 months)

Managed day-to-day operations of a hotel and restaurant, overseeing reservations, housekeeping, and staff management. Ensured compliance with health and safety regulations while monitoring service quality and financial transactions.

Hotel Management Staff Training Customer Service Health and Safety Quality Control Team Leadership Time Management

Customer Service Executive

TNT Express

Apr 2014 - Sep 2016 (2 years 5 months)

Provided customer assistance and support for import and export shipments, liaising with various departments and ensuring timely updates for clients. Managed daily follow-ups with airlines and clearance departments.

Customer Service Logistics Coordination Communication Problem Solving Liaising With Departments Time Management

Content Developer

Holy Spirit University of Kaslik

Jul 2013 - Mar 2014 (8 months)

Responsible for writing and editing press releases in multiple languages, covering university events, and publishing news articles. Conducted research and prepared reports to enhance the university's communication efforts.

Content Development Press Release Writing Research Report Preparation Editing Time Management

Shift Leader, Front Desk

Regency Palace Hotel Lebanon

Jan 2012 - Jul 2013 (1 year 6 months)

Oversaw front desk operations, ensuring seamless customer service through effective communication with various departments. Managed daily transactions and supervised occupancy and room rates to maximize profitability.

Customer Service Occupancy Maximization Team Leadership Time Management Problem Solving

Education

Degrees, certifications, and relevant coursework

Holy Spirit University of Kaslik

Bachelor of Journalism and Communication, Journalism and Communication

2011 - 2014

Completed a Bachelor of Journalism and Communication, focusing on writing, editing, and media relations. Developed skills in creating press releases and covering events, enhancing communication abilities in multiple languages.

American Centre

TOEFL, English Language

2010 - 2011

Completed a TOEFL course to enhance English language proficiency, which is essential for effective communication in journalism and international settings.