Taghreed Ghanem

Supervised front desk operations, ensuring seamless check-ins, check-outs, and reservation management. Handled guest complaints professionally and trained front office team members to maintain brand standards.

Greeted arrivals, managed check-in and check-out procedures, and handled bookings via telephone and email. Prepared bills, took payments, and confirmed reservations in writing.

Handled reservation calls, checked arrivals on online channels, and ensured all bookings were entered into the system. Managed no-show bookings and adjusted room selling.

Partnered with travel agencies and embassies to coordinate group bookings and packages. Managed billing statements, audited daily revenues, and tracked kitchen and restaurant assets.

Welcomed guests as the first point of contact and managed check-in and check-out procedures.

Welcomed guests as the first point of contact and managed check-in and check-out procedures.

Provided service, handled difficult guest situations, and built guest loyalty to encourage repeat business.

Provided excellent wait service, took orders, delivered food, and made menu recommendations. Answered questions and shared additional information with restaurant patrons.

Greeted guests, provided accurate wait times, and escorted customers to dining and bar areas. Ensured guests had a positive dining experience.

Handled accounts, documented financial transactions, and analyzed financial data.

Completing Master degree in Hotel Management.

Grade: Very good

Activities and societies: Elective course in French language

Attained Bachelor degree in hotel management in very good degree (English). Also completed an elective course in French language.

Grade: Very good

Attained BT3 (accounting and informatics) in a very good degree (English).

Grade: Very good

Attained a brevet certificate in a very good degree (English).

Training certificate as front desk Supervisor.

Certificate as professional marketing.