Lillian Ogbogoh
@lillianogbogoh
Business Change Manager delivering training and adoption for regulated, multi-regional transformation programmes.
United KingdomWhat I'm looking for
I’m a Business Change Manager with strong delivery and training depth, bringing over fifteen years’ experience supporting complex change across regulated and operationally intensive environments. I focus on operating model change, system and process adoption, stakeholder engagement, and large-scale onboarding—so new ways of working are understood, embedded, and sustained.
At Sompo International, I supported underwriting and operations training and adoption across the end-to-end policy lifecycle. I coordinated readiness and impact assessments for operating model changes, helped transition third-party providers and external partners, and delivered continuity-focused onboarding. I also supported automation initiatives, including introducing Whatfix for on-screen, in-flow guidance, and drove adoption for SlipCentre by connecting process changes with stakeholder engagement.
Earlier, I delivered structured onboarding and training during the Coronavirus Vaccine rollout within pharmacovigilance and medical information teams at ProPharma Group. I built and maintained training materials, job aids, and learning resources aligned to regulatory, quality, and governance requirements, while monitoring effectiveness and learner feedback to keep everything audit-ready. I then supported large-scale systems implementation at Thomson Reuters, providing virtual training, coaching, and mentoring to build go-live readiness and stabilise adoption post-implementation.
I’ve also led and delivered change across major programmes in public and commercial sectors, including Universal Credit onboarding at the Department for Work and Pensions, and platform rollouts such as Salesforce and Office 365. Whether acting as Scrum Master, managing risks and dependencies, or supporting offshore delivery partners, my approach is the same: combine governance with practical readiness, use agile and iterative ways of working, and help teams build confidence through well-designed training and adoption support.
Experience
Work history, roles, and key accomplishments
Transformation and Adoption Manager
Sompo International
Mar 2023 - Dec 2025 (2 years 9 months)
Led training and change adoption for underwriting and operations, supporting an operating model shift for underwriting assistants into operations. Conducted impact assessments, coordinated third-party provider transition, and embedded new ways of working using Whatfix and SlipCentre.
Training Specialist (Pharmacovigilance)
ProPharma Group
Jun 2021 - Mar 2023 (1 year 9 months)
Delivered structured onboarding and training for pharmacovigilance and medical information teams during the Coronavirus Vaccine rollout. Developed audit-ready learning materials, supported adoption of updated processes and systems, and improved training effectiveness through learner feedback.
Supported rollout, implementation, and upgrade of a case management and e-filing system for UK courts. Delivered virtual training and adoption support using agile/iterative ways of working, including go-live readiness and post-implementation stabilization.
Supported large-scale organisational change within the Universal Credit programme during a period of operational pressure. Designed and delivered onboarding and process training for new caseworkers and facilitated virtual learning at scale, onboarding 200+ caseworkers to improve processing capacity.
Led delivery of a technical proof of concept for a SharePoint data hub within a complex programme environment. Managed delivery governance, risks, issues and dependencies, acted as Scrum Master for a cross-functional offshore delivery team, and supported user testing and pilot readiness.
Owned change activities for an EMEA Salesforce rollout following previous failed implementations, focusing on readiness, stakeholder engagement, and adoption. Mapped end-to-end processes, supported UAT and go-live readiness, and contributed to a stable rollout with significant cost savings.
Supported staggered Office 365 rollout in a complex, high-risk environment by assessing business readiness and providing hands-on change coaching. Implemented a structured change risk process with a maintained risk register and supported adoption through trainers and change champions using agile/Kanban.
Project Manager (Transformation Delivery)
Computer Centre - Visa Europe
May 2015 - Jun 2016 (1 year 1 month)
Supported a pan-European transformation programme including a data centre rebuild and mobile communications initiatives in a high-risk live-service environment. Coordinated rollout planning and readiness across European markets and managed delivery communications and risks while acting as Scrum Master for cross-functional teams.
Education
Degrees, certifications, and relevant coursework
London Metropolitan University
Bachelor of Arts (Honours), International Relations & Combined Studies
BA (Hons) in International Relations & Combined Studies from London Metropolitan University.
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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