At IBM, I recovered Qinetiq’s red-rated Oracle ERP change workstream, supporting 6,000 UK employees and restoring stakeholder confidence ahead of a six-week deadline. I led a team of 11 across client and IBM stakeholders to stabilise the workstream and support go-live readiness.
For the Home Office, I delivered its first recruitment automation initiative within a £580k budget. The programme automated up to 85% of onboarding administrative activity and reduced recruitment processing timelines by up to five working days.
At Northern Powergrid, I delivered its first Oracle Cloud application within a four-month timeline and £254k budget, achieving 100% adoption at go-live. At DSTL, I led change and engagement activities supporting Oracle HCM and Payroll optimisation across a 4,800-employee organisation.
Before IBM, I facilitated operational improvement and change initiatives at Custerian Ltd, including work that reduced Mobysoft customer service timelines by five working days. At Big Life Group (NHS Services), I led a 15-person team and helped reduce patient appointment waiting times from four weeks to two through process redesign and operational improvements.
