Open to opportunities

Lilit Chakhalyan

@lilitchakhalyan

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Operations and administration manager focused on optimizing workflows and delivering excellent client experiences.

Spain

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What I'm looking for

I’m looking for a management or administration role where I can optimize operations, strengthen customer or patient experience, mentor teams, and continuously improve processes while delivering measurable results.

I’m an experienced professional with a strong background in administration and management, focused on optimizing operations, fostering teamwork, and achieving results. I’m committed to continuous improvement and delivering value in diverse environments.

Across my roles, I’ve owned customer and client relationships through structured work like sales reporting and analysis, schedule coordination, and appointment and workflow planning. As an Administrator (2016–2020), I managed school sales and customer relations; as a Manager (2020–2022), I led responsibilities aligned with visual merchandising and client-focused execution.

In Spain, I’ve continued building impact in a fast-paced clinic setting as a Receptionist (2022–2026), supporting clinic workflow through welcoming and assisting patients, appointment scheduling and calendar coordination, and careful patient records management with confidentiality. My strengths include communication, team leadership, problem-solving, conflict resolution, training and development, and dependable time and financial management.

Experience

Work history, roles, and key accomplishments

Receptionist

Dermadenia (Private Clinic)

Jan 2022 - Jan 2026 (4 years)

Provided front-desk reception for patients, including welcoming guests, handling phone and email inquiries, and managing appointment scheduling. Maintained patient records with confidentiality and supported daily clinic organization to ensure a smooth clinic workflow.

Front Desk Support Appointment Scheduling Confidentiality Stress Management Conflict Resolution

Luxio Manager

Luxio by Akzents

Jan 2020 - Jan 2022 (2 years)

Worked as a manager at Luxio by Akzents, supporting daily operations through strong communication and teamwork. Applied client satisfaction focus and workflow problem-solving to maintain effective service delivery.

Team Leadership Communication Appointment Scheduling Training Development Operations & Support

School Administrator

C.I.P Llebeig

Jan 2016 - Jan 2020 (4 years)

Managed school sales and customer relationships while coordinating schedules and supporting smooth front-line service. Handled customer-facing communication and applied problem-solving to maintain strong client experience.

Customer Relationship Management School Sales Schedule Coordination client support Sales Reporting Communication Problem Solving Conflict Resolution Teamwork

Sales Consultant

Boticelli

Jan 2014 - Jan 2015 (1 year)

Provided sales consultation with strong product knowledge and customer-focused service. Produced sales reporting and analysis and supported client relationship building to improve satisfaction.

Sales Consulting Product Knowledge Client Relationships Sales Reporting And Analysis Customer Service Communication Teamwork Time Management