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MM@melissamarshall
Dynamic business manager with expertise in operations and customer service.
SpainI am an ambitious and dynamic executive with a strong background in operations, management, and customer service. Over the past decade, I have honed my skills in various roles, including Business Manager and Executive Assistant, where I successfully managed teams and improved operational processes. My multilingual abilities and international experience have equipped me to thrive in diverse environments, ensuring effective communication and collaboration across cultures.
At Ramallo Montis Tax Consultancy, I excelled in managing a team of 18 professionals, overseeing billing, accounting, and client portfolio management. My leadership led to the successful implementation of procedures that enhanced efficiency and service quality. Previously, as Deputy Manager at Siestamar Vacation Club, I significantly improved customer satisfaction ratings and streamlined operations, demonstrating my commitment to excellence in service delivery.
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Work history, roles, and key accomplishments
Ramallo Montis Tax Consultancy
Jan 2020 - Apr 2024 (4 years 3 months)
Managed operations and provided executive assistance in a law firm specializing in tax and corporate law. Oversaw a team of 18, handled billing, client accounts, and implemented procedures. Fluent in multiple languages, with strong organizational and communication skills.
Siestamar Vacation Club & Sa Païssa
Jan 2018 - Feb 2020 (2 years 1 month)
Supervised all departments in a holiday complex, improving operational processes and customer service. Achieved significant increases in ratings on booking platforms and managed accounting and invoicing.
The Society of Writers to Her Majesty’s Signet
Jan 2012 - Sep 2018 (6 years 8 months)
Provided administrative support to a historic legal association, managing events and serving as the point of contact for high-profile visits. Developed procedures and supported the legal department with document management.
Degrees, certifications, and relevant coursework
EUDiploma of Higher Education, Festival & Event Management
2015 -
Grade: Distinction
Completed a Diploma of Higher Education in Italian with Festival & Event Management, obtained with distinction.
Scottish Highers
2011 -
Achieved Scottish Highers, demonstrating proficiency in various subjects.
Secondary Education
2006 -
Completed secondary education at a French Lycée in Barcelona.
Software and tools used professionally
SpainYou can contact Melissa and 90k+ other talented remote workers on Himalayas.
Message Melissa
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