Open to opportunities

Melissa Marshall

@melissamarshall

Message

Dynamic business manager with expertise in operations and customer service.

Spain

Message

What I'm looking for

I seek a role that values leadership and offers opportunities for growth.

I am an ambitious and dynamic executive with a strong background in operations, management, and customer service. Over the past decade, I have honed my skills in various roles, including Business Manager and Executive Assistant, where I successfully managed teams and improved operational processes. My multilingual abilities and international experience have equipped me to thrive in diverse environments, ensuring effective communication and collaboration across cultures.

At Ramallo Montis Tax Consultancy, I excelled in managing a team of 18 professionals, overseeing billing, accounting, and client portfolio management. My leadership led to the successful implementation of procedures that enhanced efficiency and service quality. Previously, as Deputy Manager at Siestamar Vacation Club, I significantly improved customer satisfaction ratings and streamlined operations, demonstrating my commitment to excellence in service delivery.

Experience

Work history, roles, and key accomplishments

Business Manager & Executive Assistant

Ramallo Montis Tax Consultancy

Jan 2020 - Apr 2024 (4 years 3 months)

Managed operations and provided executive assistance in a law firm specializing in tax and corporate law. Oversaw a team of 18, handled billing, client accounts, and implemented procedures. Fluent in multiple languages, with strong organizational and communication skills.

Operations Management Team Leadership Billing Implementation Communication Office Management Customer Service

Deputy Manager

Siestamar Vacation Club & Sa Païssa

Jan 2018 - Feb 2020 (2 years 1 month)

Supervised all departments in a holiday complex, improving operational processes and customer service. Achieved significant increases in ratings on booking platforms and managed accounting and invoicing.

Customer Service Quality Control Accounting Operational Management Team Coordination Performance Management

Executive Assistant

The Society of Writers to Her Majesty’s Signet

Jan 2012 - Sep 2018 (6 years 8 months)

Provided administrative support to a historic legal association, managing events and serving as the point of contact for high-profile visits. Developed procedures and supported the legal department with document management.

Event Coordination Administrative Support Document Management IT Support Communication Skills Procedural Documentation