Open to opportunities

Sophia Wangungu

@sophiawangungu

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Dedicated office manager with strong administrative and communication skills.

Kenya

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What I'm looking for

I am looking for a dynamic role that allows me to leverage my administrative skills while fostering a collaborative and professional work environment.

I am a dedicated office manager with extensive experience in administrative roles, particularly in managing daily office operations and maintaining client relations. My career began with an internship at Bowyer Mahihu and Co. Advocates, where I honed my skills in preparing legal documents. Over the years, I have progressed through various positions, including customer service and executive support, ultimately leading to my role as an Office Manager at Scientific Laboratory Supplies Limited.

In my most recent position, I successfully oversaw the administration and quotation departments, organized company events, and assisted the General Manager with managerial tasks. My ability to adapt to new situations and work effectively under minimal supervision has been key to my success. I am committed to providing exceptional service and maintaining professionalism in all my endeavors, ensuring that I contribute positively to the workplace environment.

Experience

Work history, roles, and key accomplishments

Office Manager

Scientific Laboratory Supplies Limited

Jun 2021 - Jul 2022 (1 year 1 month)

Managed daily office operations, supervised administration and quotation departments, maintained client relations, and assisted the General Manager with managerial roles. Organized meetings, managed databases, and coordinated company events and trainings.

Office Management Team Leadership Event Coordination Database Management Administrative Support Communication Skills Problem Solving

Executive Secretary and Personal Assistant

Bio-Zeq Kenya Limited

Dec 2013 - Apr 2021 (7 years 4 months)

Organized and maintained the director's diary, coordinated travel for the director and sales team, responded to emails on behalf of the director, and provided administrative support to the sales team.

Travel Coordination Administrative Support Communication Skills Time Management

Customer Service Assistant

FONE XPRESS

Apr 2011 - Apr 2013 (1 year 11 months)

Handled inbound customer calls regarding products and services, documented inquiries, followed up with clients, and provided quality customer service while managing call lengths.

Customer Service Communication Skills Problem Solving Documentation Active Listening

Receptionist/Customer Care Representative

SECURENET TECHNOLOGIES (K) LTD

Sep 2008 - Jan 2011 (2 years 4 months)

Managed incoming and outgoing calls, assisted clients, typed correspondences, and maintained general office operations.

Customer Care Communication Skills Typing

Intern

BOWYER MAHIHU AND CO. ADVOCATES

May 2007 - May 2007 (0 months)

Gained experience in preparing legal documents during an internship at a law firm.

Communication Skills Time Management

Education

Degrees, certifications, and relevant coursework

United States International University

Bachelor's Degree, Journalism, Communication and Mass Media

2008 - 2015

Pursued a Bachelor's Degree in Journalism, Communication and Mass Media, focusing on the principles of effective communication, media ethics, and the impact of media on society.