Open to opportunities

Lilian Majanga

@lilianmajanga

Message

I automate executive workflows and build engaged, safe digital communities.

Kenya

Message

What I'm looking for

I'm looking for a remote role where I can automate executive administration, coordinate schedules and communications, and build safe, active online communities for digital agencies, technology-enabled law firms, or e-commerce businesses.

At Cloud Workers, I protected platform safety and audience retention by monitoring live chat queues, enforcing community guidelines, resolving conflicts, and responding to members in real time.

At Verbit, I delivered accurate, searchable legal and courtroom transcription records under tight deadlines. I verified legal terminology and citations, maintained grammar and punctuation quality, organized digital archives, and addressed audio-quality issues to keep transcription queues moving.

I help remote-first agencies, technology-enabled law firms, and e-commerce entrepreneurs keep operations structured through AI-assisted scheduling, inbox administration, executive workflow automation, and consistent social media engagement.

Experience

Work history, roles, and key accomplishments

Community Moderator & Engagement Specialist

Cloud Workers

Jan 2023 - Dec 2024 (1 year 11 months)

Monitored live chat queues to enforce community guidelines and boost engagement. Maintained 100% moderation coverage during peak hours and provided leadership with engagement feedback.

Community Moderation Audience Engagement Conflict Resolution