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Lilian Gilbert

@liliangilbert

Outbound appointment setter at Nanosoft Consulting who increased monthly booked consultations by 25% and appointment show-up rates by 22%.

Nigeria

Message

At Nanosoft Consulting, I make 40–60 outbound calls daily to U.S. business prospects, following structured scripts to build interest and qualify clients. My work helped increase monthly booked consultation appointments by 25%, and reminder workflows I implemented raised appointment attendance by 22%.

Previously, at GA Foods, I engaged business prospects, handled objections, and scheduled consultations, exceeding monthly appointment-setting targets by 15%. I used HubSpot and Zendesk to document interactions and manage pipeline activity.

Experience

Work history, roles, and key accomplishments

Current

Call Center Specialist / Outbound Appointment Setter

Current

Nanosoft Consulting

May 2022 - Present (4 years 5 months)

Conducted 40-60 outbound calls daily to U.S. prospects, following scripts with 98% compliance and increasing booked consultations by 25%. Logged all activities in HubSpot and improved show-up rates by 22% through reminder workflows.

Outbound Calling Script Adherence Appointment Setting HubSpot CRM Objection Handling Show Up Rate Optimization Time Zone Management

Client Service Associate / Outbound Representative

GA Foods

Oct 2020 - Mar 2022 (1 year 5 months)

Executed outbound engagement campaigns, consistently exceeding appointment targets by 15% and maintaining a 95% CSAT score. Managed CRM logs and scheduling in Zendesk and HubSpot.

Outbound Outreach Objection Handling Zendesk HubSpot CRM Appointment Setting Customer Satisfaction