Lileth Pagsuguiron

Resolved customer issues swiftly and efficiently through email and chat support, ensuring top-notch service and satisfaction. Managed orders, maintained accurate records, and updated knowledge base while complying with policies and meeting performance metrics.

Provided accurate information and managed calls effectively via phone, chat, and messaging, resolving customer complaints and ensuring timely solutions. Offered technical support and assisted with order, product, or service inquiries.

Developed long-term client relationships through referrals and presentations, determining client needs and financial situations through fact-finding appointments. Developed and implemented protection plans, managed direct deposits, beneficiary changes, and policy loan applications.

Assisted managers, employees, and guests, handling calls and managing appointments. Ensured controlled copies of approved documents were distributed and followed up on inquiries to sub-contractors/suppliers. Processed invoices, prepared letters of inquiry, and managed material quotations and deliveries.

Studied the principles and practices of hotel and restaurant management, covering areas such as hospitality operations, food and beverage management, and customer service. Gained foundational knowledge essential for a career in the hospitality industry.

Completed a program focused on enhancing English language skills, including proficiency in reading, writing, listening, and speaking. Developed strong communication abilities for professional and personal contexts.