LRLilbit Respect
@lilbitrespect
Dedicated Customer Service Representative with expertise in technical support.
United StatesWhat I'm looking for
I am a personable and dedicated Customer Service Representative with extensive experience in customer relations, data entry, and technical support. I have a proven ability to establish rapport with clients, analyze customer needs, and provide exceptional service across multiple industries. My relentless motivation to maintain customer satisfaction drives me to optimize CRM software and champion customer concerns.
In my most recent role as a Remote Customer Service Representative at SPAR Group Inc., I provided technical support through various channels, ensuring high customer satisfaction. I cross-trained across multiple departments and assisted in training new employees. My analytical skills allowed me to implement updates to Salesforce software for optimized performance, while my attention to detail ensured accurate documentation of customer interactions and issue resolutions.
With a strong background in data entry and reporting from my time at CalRecycle, I have developed a keen eye for detail and a commitment to process improvement. I am now seeking to leverage my expertise in customer support, troubleshooting, and Windows assistance to contribute effectively to a Customer Support Technician role.
Experience
Work history, roles, and key accomplishments
Remote Customer Service Representative
SPAR Group Inc.
Jun 2020 - Mar 2025 (4 years 9 months)
Provided technical support via phone, email, and chat, ensuring high customer satisfaction. Analyzed and implemented updates to Salesforce software for optimized performance. Documented customer interactions and tracked issue resolution in CRM systems.
Data Entry / Benefits & Payroll Representative
CalRecycle
Jan 2010 - Jan 2020 (10 years)
Successfully entered and validated critical company database information. Conducted data analysis and reporting, updating automation tools accordingly. Supported cross-departmental data entry, swiftly adapting to new projects.
Customer Service Representative
Macy's
Jan 2010 - Jun 2019 (9 years 5 months)
Assisted in resolving complex customer issues and implementing targeted solutions. Provided multi-channel support, responding via phone, email, and live chat. Educated customers on product use, troubleshooting, and digital navigation.
Customer Service Representative
JC Penney's
Jan 2010 - Jun 2019 (9 years 5 months)
Assisted in resolving complex customer issues and implementing targeted solutions. Provided multi-channel support, responding via phone, email, and live chat. Educated customers on product use, troubleshooting, and digital navigation.
Customer Service Representative
Burlington Coat Factory
Jan 2010 - Jun 2019 (9 years 5 months)
Assisted in resolving complex customer issues and implementing targeted solutions. Provided multi-channel support, responding via phone, email, and live chat. Educated customers on product use, troubleshooting, and digital navigation.
Customer Service Representative
Williams Sonoma
Jan 2010 - Jun 2019 (9 years 5 months)
Assisted in resolving complex customer issues and implementing targeted solutions. Provided multi-channel support, responding via phone, email, and live chat. Educated customers on product use, troubleshooting, and digital navigation.
Education
Degrees, certifications, and relevant coursework
George Washington High
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Interested in hiring Lilbit?
You can contact Lilbit and 90k+ other talented remote workers on Himalayas.
Message LilbitFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
