Open to opportunities

Lila Cata

@lilacata

Message

Dedicated customer service representative with strong communication skills.

United States

Message

What I'm looking for

I am looking for a role that values communication and customer interaction, with opportunities for growth.

I am a dedicated customer service representative with a strong background in providing exceptional service across various roles. My experience at Everise allowed me to hone my skills in handling customer inquiries and ensuring satisfaction through effective communication. I pride myself on my ability to connect with customers and resolve issues promptly.

Prior to my role at Everise, I worked at Guadalupe Medical Center, where I managed patient check-ins and insurance verifications. This experience enhanced my organizational skills and attention to detail, ensuring that all patient interactions were handled smoothly. Additionally, my time as a bus driver for the Clark County School District taught me the importance of safety and responsibility, as I was entrusted with the care of numerous students.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Everise

Oct 2022 - Apr 2024 (1 year 6 months)

Answered incoming calls and provided exceptional customer service to callers. Resolved customer inquiries efficiently and effectively, ensuring high satisfaction.

Customer Service Problem Solving Communication Data Entry

Bus Driver

Clark County School District

Dec 2017 - Feb 2021 (3 years 2 months)

Safely transported students to and from school, adhering to all traffic laws and safety regulations. Maintained control and ensured the well-being of students during transit and on field trips.

Student Transportation Route Planning Child Supervision Defensive Driving

Front Desk

Guadalupe Medical Center

Jun 2020 - Jan 2021 (7 months)

Managed patient check-ins and check-outs, ensuring smooth patient flow. Verified insurance and benefits, processed payments, and balanced daily transactions.

Patient Registration Insurance Verification Payment Processing Scheduling Medical Terminology

Massage Therapy Student/Intern

High-Tech Institute

Jun 2007 - Sep 2008 (1 year 3 months)

Managed incoming calls and scheduled appointments for clients. Practiced and studied various massage techniques, ensuring a clean and hygienic environment.

Scheduling Customer Service Massage Therapy Client Relations Clinic Operations

Education

Degrees, certifications, and relevant coursework

The Learning Center

Certificate, Medical Administration

2013 - 2014

Completed basic training in ICD-9 and ICD-10 coding. Acquired a Medical Administrative Certificate and studied medical terminology.

High-Tech Institute

Certificate, Massage Therapy

2007 - 2008

Activities and societies: Answered incoming calls, setting appointments for new and established clients. Ensured cleanliness before and after providing massages.

Studied and practiced the art of massage therapy as a student and intern. Managed appointments for clients and maintained cleanliness of the workspace.