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Ligia Nunez

@ligianunez

HR Analyst at Piedmont Healthcare who automated separation notices and improved HR reporting and compliance tracking.

At Piedmont Healthcare, I developed and implemented an automated separation notice process to strengthen compliance, improve operational efficiency, and reduce costs. As Lead HR Analyst, I tracked workforce metrics, shared insights with senior HR leadership, and enhanced HR reporting and compliance workflows.

Earlier at Piedmont Healthcare, I administered open enrollment, life event processing, and compliance reporting as a Human Resources Shared Services Coordinator. I also resolved employee inquiries and contributed to cross-functional projects that improved HR service delivery.

At Phobio, I managed onboarding from job offer through the first 30 days and streamlined onboarding and offboarding procedures. I also designed and maintained custom WordPress websites as a self-employed Web Designer & Digital Consultant.

Experience

Work history, roles, and key accomplishments

Lead HR Analyst

Piedmont Healthcare

Jun 2024 - Jul 2026 (2 years 1 month)

Developed and implemented an automated separation notice process to strengthen compliance and improve operational efficiency. Led HR data analytics initiatives and enhanced enterprise-wide HR reporting and compliance tracking.

HR Analytics Data Analysis Metrics And Reporting Compliance Process Improvement Cross Functional Communication

Human Resources Shared Services Coordinator

Piedmont Healthcare

Mar 2021 - Jun 2024 (3 years 3 months)

Administered HR shared services programs including open enrollment, life event processing, compliance reporting, and benefits audits. Resolved complex employee inquiries and contributed to cross-functional HR projects and process improvements.

Benefits Administration Open Enrollment Compliance Reporting HR Compliance Employee Relations Training Process Improvement

People Team Coordinator

Phobio

Jul 2018 - Jan 2021 (2 years 6 months)

Managed end-to-end onboarding workflows from job offer through the first 30 days of employment. Streamlined offboarding and onboarding procedures and served as the central liaison connecting recruiters, hiring managers, and candidates.

Onboarding Offboarding Recruitment Benefits Administration People Operations Communication Skills

Web Designer & Digital Consultant

Self-Employed

Aug 2010 - Jul 2018 (7 years 11 months)

Designed, built, and maintained custom WordPress websites tailored to client specifications and branding goals. Structured end-to-end project timelines and technical requirements to deliver user-focused web solutions.

WordPress Web Design Project Management Client Relations

Insurance Agent

State Farm Insurance

Mar 2008 - Jul 2010 (2 years 4 months)

Increased profits by 20% by conducting client needs assessments and crafting targeted insurance proposals. Facilitated team onboarding and training on compliance, policy standards, and sales strategies.

Client Needs Assessments Insurance Sales Training Compliance Customer Retention

Branch Manager (Onsite Call Center Operations)

Creative Staffing

Jan 2007 - Jan 2008 (1 year)

Directed full-lifecycle recruitment for high-volume call center and administrative staffing, consistently filling 20-30 active requisitions. Decreased customer service representative turnover by 10% through rigorous candidate screening and culture alignment.

Full Cycle Recruiting Candidate Screening Turnover Reduction Client Relations Operations Management