lifalethu doroba

Troubleshot and repaired hardware and software issues on laptops and tablets, performed OS reinstalls, virus removal, component replacements and end-user support.

Repaired laptops, tablets and desktops following company processes, provided professional on-site and workshop service, and trained junior technicians to improve repair throughput and accuracy.

Facilitated National Certificate End User Computing courses, prepared learners for assessments, uploaded records to the MICT SETA database, and performed software installation and repairs.

Delivered end-user computing and Microsoft Project training (levels 1–3), conducted course assessments and generated weekly training reports for management.

Taught ICDL core curriculum, developed self-paced manuals, managed testing logistics and performed end-of-course evaluations to achieve high pass rates.

Trained ICDL Core/Advanced and Microsoft Office levels 1–3, and delivered Windows OS training to corporate learners.

Delivered ICDL and Office 2003/2007 literacy training, managed candidate databases, scheduled training and administered assessments, and supported Windows Server 2003 remote administration.

Coordinated ICDL and Microsoft Office training, scheduled and allocated trainers, developed learning materials, supervised labs and ensured high client satisfaction and pass rates.

Facilitated ICDL courses, conducted end-of-course evaluations and reporting, achieving strong client satisfaction in corporate training engagements.

Delivered ICDL and Microsoft Office training (levels 1–2), developed training content and ensured high client satisfaction and pass rates.

Taught Computer Science (O Level), ICDL and Microsoft Office to students and staff, managed lab operations and developed self-paced learning materials, achieving a 100% pass rate.

Taught computer packages and operating system configuration, prepared and assessed exams, and developed training materials for ICDL and Microsoft Office short courses.

Obtained Microsoft Certified Application Specialist credential in 2010 for Microsoft Office application proficiency.

Served as Computer Teacher delivering Computer Science (Ordinary Level), ICDL and Microsoft Office training and managing the computer laboratory.

Taught computer packages and operating system configuration and developed training material while delivering ICDL and Microsoft Office short courses.

Awarded the ICDL certification in 2004 for core computer literacy competencies.

Completed a Certificate in Computer Engineering (HEXCO) in December 2004 focused on computer engineering fundamentals.