Lien Lam
@lienlam
Detail-oriented workflow coordinator specializing in claims, customer service, and documentation.
United StatesWhat I'm looking for
I am a detail-oriented, customer-focused workflow professional with experience coordinating complex processes and resolving customer issues across remote and on-site environments.
At Integreon I manage and track workflows, identify bottlenecks, and coordinate with cross-functional teams to ensure timely, accurate outcomes while maintaining quality standards.
Previously, I delivered high-volume customer support at NTT DATA, investigated issues thoroughly, documented findings, and resolved escalations professionally to maintain satisfaction.
I bring training experience, strong documentation review skills, bilingual communication (English/Vietnamese), and ongoing education in Medical Billing & Coding to support roles that demand accuracy, compliance, and collaborative problem-solving.
Experience
Work history, roles, and key accomplishments
Workflow Coordinator
Integreon
Apr 2025 - Present (11 months)
Manage and track complex workflows to ensure tasks are completed on schedule, identify bottlenecks and coordinate cross-functional teams to resolve delays while maintaining documentation accuracy and stakeholder communication.
Handled high-volume customer inquiries via phone and email, investigated and documented issues, explained policies and procedures clearly, and resolved escalated complaints to maintain high satisfaction scores.
OOM Agent / Trainer
Dufresne Spencer Group LLC
Apr 2019 - Dec 2022 (3 years 8 months)
Trained agents on complex customer interactions and documentation requirements, resolved technical and service issues, and coordinated delivery scheduling to address escalations and achieve positive outcomes.
Key Holder
Payless ShoeSource
Dec 2017 - Apr 2019 (1 year 4 months)
Assisted customers, managed inventory and opening/closing procedures, resolved customer concerns, and maintained store operations with accuracy.
Lead Team Member
Wingstop
May 2015 - Dec 2017 (2 years 7 months)
Led shift operations including order accuracy, cashiering, training team members, handling opening/closing duties, and resolving customer issues while ensuring food safety and cleanliness.
Education
Degrees, certifications, and relevant coursework
Ultimate Medical Academy
Associate Degree, Medical Billing & Coding
Associate Degree in Medical Billing & Coding expected to graduate in April 2026.
Craigmont High School
High School Diploma, General Education
High School Diploma from Craigmont High School in Memphis, TN.
Availability
Location
United StatesAuthorized to work in
Job categories
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